Introduction
Your privacy matters
VELRA ("we", "us", "our") respects your privacy. This Privacy Policy describes the personal information we collect through our website and customer channels, how we use it, and the choices you have.
We keep this policy practical and transparent. We do not sell your personal data, and we do not collect sensitive categories such as health records, biometric data, or political opinions through our standard ecommerce experience.
Information We Collect
Overview
We collect information needed to operate our website, fulfill orders, provide support, and improve your experience. The types of data depend on how you interact with us.
Information You Provide
Details you share with us
- Name and contact details (email, phone number)
- Delivery and billing address
- Order and preorder details (products, quantities, preferences)
- Messages sent through contact forms, email, or support channels
- Affiliate or partnership application information, where applicable
Order and Contact Information
Purchases and inquiries
When you place an order or prebook a product, we collect the information required to process your request, communicate about your order, and arrange delivery. This typically includes your name, phone number, email, and shipping address.
When you contact us for support, we may keep a record of your inquiry and our response to help resolve issues consistently.
Payment Information
How payments are handled
Payments are processed through trusted third-party payment providers. VELRA does not store full payment card numbers or CVV details on its own servers. Payment providers handle card and UPI transactions according to their own security standards and privacy policies.
We may receive limited payment-related information needed for order confirmation, such as transaction status or a masked reference—not your full card credentials.
Website Usage Information
Technical and browsing data
When you visit our website, we may automatically collect basic technical information such as browser type, device type, pages viewed, and approximate region. This helps us understand how the site performs and where improvements are needed.
We do not use this information to build detailed personal profiles or to make health-related inferences about you.
How We Use Information
Why we process your data
- To process and fulfill orders, preorders, and deliveries
- To provide customer support and warranty or replacement assistance
- To send order updates, delivery notifications, and service-related messages
- To respond to inquiries and partnership requests
- To improve our website, products, and customer experience
- To comply with legal obligations and prevent fraud or misuse
Shipping and Order Fulfillment
Sharing data for delivery
To deliver your order, we share necessary details—such as your name, phone number, and address—with courier and logistics partners. These partners use the information only to perform delivery services. See our Shipping Policy for more on delivery.
Customer Support
Support and replacement requests
If you request replacement or warranty support, we may ask for your order ID, contact details, photos or videos of the issue, and other information described in our Replacement & Warranty Policy. This information is used only to review and resolve your request.
Marketing Communications
Updates and optional messages
We may send product updates, launch announcements, or promotional messages if you have opted in or where permitted by law. You can opt out of marketing emails at any time using the unsubscribe link in a message or by contacting us.
Service-related messages about your order or support request are not marketing and may still be sent as needed.
Cookies and Analytics
Cookies and similar technologies
We use cookies and similar technologies for essential site functions, preferences, and basic analytics. For more detail, see our Cookie Policy.
You can manage cookies through your browser settings. Disabling certain cookies may affect parts of the site.
Data Sharing
When we share information
We may share personal information with:
- Payment processors to complete transactions
- Courier and logistics partners to deliver orders
- Technology providers that host or support our website and forms
- Professional advisers or authorities when required by law
We do not sell your personal information to third parties.
Data Security
How we protect your information
We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, or misuse. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
How long we keep information
We retain personal information for as long as needed to fulfill orders, provide support, meet legal and tax obligations, and resolve disputes. Retention periods may vary depending on the type of data and applicable law.
Your Rights
Access, correction, and deletion
Subject to applicable law in India, you may request access to, correction of, or deletion of your personal information where appropriate. To make a request, contact us using the details below. We may need to verify your identity before responding.
Third-Party Services
Links and external platforms
Our website may link to third-party sites or services (such as social media or payment gateways). Their privacy practices are governed by their own policies. We encourage you to review those policies when you leave our site.
Contact Information
Privacy questions
For privacy-related questions or requests, contact VELRA:
- Email: hello@velrasense.com
- Support: hello@velrasense.com
- Phone: +918510977618
Last updated: May 2026
Questions about your data?
Our team will respond to privacy requests with clear guidance. For order or replacement matters, support is also available.